Refund policy

Read Me First – We’re Here to Help!

Your satisfaction is our top priority. If you’re not completely happy with your purchase, don’t worry — we’re committed to resolving any issue.

Contact Us:

• Email (Recommended): support@megastarfitness.com

• Phone: (626) 899-5788

• Customer Service Hours:

  • Mon–Fri: 9:00 AM – 6:00 PM PST

Returns & Exchanges

At present, we do not support the exchange service. If you still want to exchange goods, please contact us.

You have 35 days from the date of purchase to request a return or refund. Please review the situations below and follow the steps that match your case.

1. Product Received

• Severe Damage or Defect:
  If your item arrived with serious scratches, signs of use, or packaging damage, contact us immediately. We will cover return shipping and issue a refund or replacement.

• Wrong Item or Late Delivery (Seller’s Fault):
  If you received the wrong product or the delivery was delayed beyond our promised window, we will resolve the issue at our expense.

• Buyer’s Personal Reason (e.g., doesn’t like the item, ordered wrong size):
  You may return the product if it is unopened and in original condition. Return shipping is at your cost.

• Improper Use by Buyer:
  Refunds will not be granted for damage caused by misuse.

Important: If the package appears damaged upon arrival, please take photos or video and send them with your return request.

2. Product Shipped but Not Received

• Delayed Delivery:
  If the order hasn't arrived on time, please contact us. If we can’t meet the promised delivery window, you’re eligible for a refund.

• Marked as Delivered, But Not Received:
  If tracking shows delivery but you didn’t receive the item and it’s not due to input error (e.g., wrong address), you may request a refund.

• Change of Mind After Shipment:
  We’ll attempt to intercept the package, but if successful, return shipping is the buyer’s responsibility.

3. Product Not Yet Shipped

• Cancel Within 24 Hours:
  If you cancel within 24 hours of purchase, you will receive a full refund within 1–3 business days.

Refund Process

• Damaged Item:
  Email us your order number and photos/videos of the product. We’ll review and proceed with a refund or exchange.

• Return for Personal Reason:
  Email your order number and proof that the item is unopened and in original packaging. Once approved, return the product at your cost. A refund will be issued upon inspection.

• Cancellation While in Transit:
  Contact us to intercept the shipment. Return shipping will be deducted from the refund after we receive the product.

Return Address

All authorized returns should be sent to the following address:

① ONTARIO
📞 (626) 899-5788
📍 2080 S Cucamonga Ave,
Ontario, CA 91761
United States

② ATLANTA
📞 (626) 899-5788
📍 4081 Southmeadow Pkwy W Ste 1A
Atlanta, GA 30349
United States

🔔 Please make sure to contact customer service at support@megastarfitness.com before returning any items. Returns without prior authorization may not be accepted.

Non-Returnable Items

The following items are non-refundable and cannot be returned:

• Gift cards

• Discounted or clearance items

• Downloadable software or digital products

Refunds (If Applicable)

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund—whether it is approved or denied.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that:

• Processing times vary depending on your payment provider.

• It may take 3-5 business days for the refund to appear on your bank or credit card statement.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Double-check your bank account or credit card activity.

2. Contact your credit card company; it may take additional time before the refund is posted.

3. Contact your bank to verify if the transaction is still being processed.

If you’ve completed these steps and still haven’t received your refund, please reach out to us at:
📧 support@megastarfitness.com

Address Changes & Order Cancellations

We can only accommodate address change or order cancellation requests within 12 hours of order placement.

• Please email us immediately at support@megastarfitness.com if you need to make changes.

• After 12 hours, your order will be in processing or shipped, and we will no longer be able to modify or cancel it.

Thank you for your understanding and support.

Warranty Service

We offer a complimentary 365-day warranty on all items sold on megastarfitness.com, starting from the date of receipt. After this period, we provide maintenance services at the customer's expense.

Warranty Exclusions

Warranty service does not cover products affected by:

Accidents, damage, neglect, abuse, or misuse.

Improper assembly, installation, or maintenance.

Abnormal operating conditions or modifications.

General wear and tear are expected from normal use.

Warranty services are not transferable and are limited to the original purchaser. Services are also restricted to items located within the service territory at the time of the service request.

If you have any questions or need further assistance regarding returns or warranty services, please do not hesitate to reach out to us at support@megastarfitness.com. We’re here to help!